1. Introduction
SynapTruss Pte. Ltd. (UEN: 202616466G) ("SynapTruss", "we", "us", or "our") is committed to protecting the personal data of individuals in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA"). This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you interact with our services, platforms, and websites.
2. Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Contact information: name, email address, phone number, mailing address.
- Business information: company name, UEN, job title, industry.
- Platform usage data: pages visited, features used, interaction timestamps.
- Communication records: enquiries submitted via our website, email, or messaging channels.
- Payment information: transaction references processed via our payment providers (Stripe, PayNow). We do not store credit card numbers directly.
3. Purposes for Collection, Use, and Disclosure
We collect and use your personal data for the following purposes:
- To provide and maintain our technology advisory and platform services.
- To communicate with you regarding your enquiries, service agreements, or account matters.
- To process payments and issue invoices.
- To improve our services, platforms, and user experience.
- To comply with applicable laws and regulatory requirements.
We do not sell your personal data to third parties. We may share your data with service providers (e.g. hosting, payment, messaging) who process data on our behalf, subject to appropriate contractual protections.
4. Consent
By using our services or providing your personal data to us, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy. Where required by law, we will seek your explicit consent before collecting or using specific categories of data. You may withdraw your consent at any time by contacting our Data Protection Officer.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When personal data is no longer needed, we will securely delete or anonymise it.
6. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. These measures include encryption, access controls, and regular security reviews.
7. Your Rights
Under the PDPA, you have the right to:
- Access your personal data held by us.
- Request correction of inaccurate or incomplete personal data.
- Withdraw consent for the collection, use, or disclosure of your personal data.
- Request information about how your personal data has been used or disclosed in the past year.
To exercise any of these rights, please contact our Data Protection Officer using the details below.
8. Cookies
Our websites may use cookies and similar technologies to improve your browsing experience and analyse site usage. You may configure your browser to refuse cookies, though this may affect the functionality of our websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Material changes will be communicated via our platforms or by email where appropriate.
10. Contact Us
If you have questions about this Privacy Policy, or wish to exercise your data protection rights, please contact:
Data Protection Officer
SynapTruss Pte. Ltd.
600 North Bridge Road, #11-06 Parkview Square, Singapore 188778
Email: dpo@synaptruss.com